Archive for the ‘social media’ Category
Friday, August 27th, 2010

Strategize PR efforts to include the destination to cast a wider net of opportunities for the hotel
Happy Friday! Today, I am in a great mood. It’s been a whirlwind of a summer with almost too much travel, so coming back and settling into a routine has been a great way to end the summer on a soft note.
I’ve been thinking a lot about destinations this week… as we’ve explored on this blog, if you are working with a hotel, aligning your PR efforts to include the destination can pay plenty of dividends in the long term.
It has indeed become more difficult to obtain prime and strategic placements with the publishing shakeout, but when an article finally does come out, somehow it’s all worth it again!
I was so pleased with this USA Today Travel Tips article that talks about the Hotel Heritage Relais Chateaux in Bruges. I like this article especially because it only lists one hotel for each destination. The fact that the article was published as online content makes it easy to share it with others on Twitter and Facebook. In the past, a print article would have been more exciting, but that has completely changed in the last two years.
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Tags: belgium, bruges, destination and hotels, destination pr, hotel pr, relais & chateaux, strategic travel pr placements, usa today travel
Posted in European Destinations, Hospitality, Integrated Marketing Communications, Media Relations, PR, Top Accommodations, social media | No Comments »
Monday, August 16th, 2010
One of the most important decisions a PR pro has to make early on in his/her career is what type of professional s/he wants to be.
I received a request to do a blog post about this, which was inspired by this article in PR Week, about how Naomi Campbell’s PR advisors handled her appearance at the Hague. Although PR Week is indeed a publication that discusses strategy, reports news, and explores the PR process, this article is a classic example of how professionals can become… well… boastful.
While I was asked about my opinion, I really am not in the position to comment on how a PR person should or should not be, as long as they are professional in their demeanor. I think it is more important to decide on how a professional chooses to practice within the profession. However, it is very unfortunate that on the whole, the ball takes those modest PR pros who choose not to broadcast their every success so widely… feeding the vacuum of misconceptions that the PR profession is a “spin doctor’s” profession.
Sigh.
I read somewhere recently that “what other people think of you is not your business.” While this statement may sound momentarily freeing and comforting, in PR at least, that is very untrue.
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Tags: boasting and pr, ethics and pr, imc, pr pros and conduct, pr week, public relations professionals, spin doctors
Posted in Hospitality, Integrated Marketing Communications, Media Relations, PR, social media | 2 Comments »
Tuesday, August 3rd, 2010
A growing trend in news media that is usually published very informally, often lacking fact checking and research on behalf of the writer, who is usually not a professional. These self moderated citizen media include websites and blogs and other online outlets that allow real time news to break and develop as readers comment and start conversations about the topic.
In any case, hyperlocal is another buzz word that has become mainstream the past couple of years, mainly to rise of social media and the insatiable curiosity to know what’s going around us, even if we don’t really care to get to know our neighbors.
With news media going hyperlocal, it’s easy for PR people to target very, very specific self-proclaimed journalists who report on their area; from traffic incidents, school plays, community events, yard sales, store openings, and even some odd stories, like bear sightings if you live in the woods, or if you live in my town, you can learn everything about our feral cat problem.
I am not sure how much PR pros would benefit from pitching hyperlocal independent writers in the long run. They are certainly entertaining, but I remain uncertain about their credibility. That said, I do think that hyperlocal news do have the potential to develop credible stories with the right people facilitating and reporting the news - even if that means taking five-ten minutes longer to confirm sources and facts.
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Tags: citizen media, hyperlocal and credibility, hyperlocal news, pr and hyperlocal
Posted in Hospitality, Integrated Marketing Communications, Media Relations, PR, social media | No Comments »
Monday, July 26th, 2010
Loved watching Mad Men last night! Aside that it is the only show I follow on TV, I enjoy it more and more every year. I follow it not so much for the stories of Betty and Don, but mostly it’s fascinating to learn about marketing and advertising in an era when the industry was all about men, and women fighting to break the glass ceiling…
In any case, last night’s episode presented Don Draper - now the head of a new ad agency - talking to a reporter writing a story for the firm to be published in Ad Age. Don clearly blew the interview by being modest and keeping a low profile. The article did little service to the agency, which was expecting an awesome PR piece to post in the offices and share with clients, by mentioning Draper “without a name.”
The lesson Don learned, which is timeless in PR regardless of how many centuries go by, is that the press is powerful because it shapes public opinion. How you present yourself reflects upon you and throughout your business. Don is in desperate need of media training, with a heavy dose of change of attitude. At the end of the episode we watch him on an interview with the WSJ for a new story, where he seizes the moment by appearing dynamic, powerful and in-control.
There is nothing more important in PR than the ability to drive and control the story. Let’s see what next Sunday brings!
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Tags: mad men season 4, media training, PR, pr lessons, public opinion, public relations blunders
Posted in Hospitality, Integrated Marketing Communications, Media Relations, PR, social media | No Comments »
Tuesday, July 20th, 2010
As hospitality blazes into social networking, the article in the New York Times last week seems very timely. Always revolving around cost, the essence of travel and seeking authentic experiences in hotels, B&Bs or even rent-a-bed places remains.
I read with interest the article and agree that social networking provides a healthy alternative to expensive hotels (or expensive cities with hotels), but a traveler must be experienced and really know what they are doing. Plus, you need to have enough time to research the listings and figure out what accommodation works best for your travel needs.
It’s an awesome niche though for traveling with low cash and an appetite for adventure and it’s fun trying to predict the unpredictable, especially when you show up at a chef’s house for a couple of nights, or the vintage clothing buyer’s house you’ve agreed to rent your room from, as the article discusses.
This type of B&B networking is not quite competition for hotels as it appeals to a completely seperate market segment of travelers. But, it’s important to note how the social media savvy of these young (25-35) travelers, and ensure that your hotel’s social networking initiatives are up to par.
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Tags: hospitality SMM, hotel pr and marketing, social media B&B, social media PR, social networking hotels, travel pr
Posted in European Destinations, Hospitality, Integrated Marketing Communications, Media Relations, PR, Top Accommodations, social media | 1 Comment »
Thursday, July 8th, 2010
Just days and already this initiative has spread far and wide. Totally gone viral, the Influence Project 2010 tracks how many people you influence online, via blogs, social networks, etc. There’s a contest going on of the most influential person who will be featured in the prime business publication’s November issue. I was reading the article on their site today and the process of online influencing and how they track it is fascinating! Apparently there is a way for you to register and see how you influence others online, but I can’t seem to get the link to work right now.
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Tags: fast company, influence project 2010, new media, online influence, pr and social media, social network influence
Posted in Hospitality, Integrated Marketing Communications, Media Relations, PR, social media | No Comments »
Tuesday, June 22nd, 2010
I am so pleased to launch a fresh look for my business after four years! It’s so rewarding to see where all this PR work has evolved into and its future potential. I am so happy with this new website that will serve not only as an integrated marketing tool, but also as a place for me to return every so often and reflect on my starting point.
Thank you to a fabulous team of web designers, the clients who I’ve had the pleasure of working with for years, and to my colleagues for their support and advice as we press on exploring the truth in PR. The blog look will be updated shortly!
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Tags: imc, internal branding, new website, pr and website
Posted in European Destinations, Hospitality, Integrated Marketing Communications, Media Relations, PR, Top Accommodations, social media | No Comments »
Tuesday, June 15th, 2010
I read an interesting post on PRWeek about the latest and greatest on the worst environmental PR crisis of our time. The Huffington Post had a much more direct approach to the issue. The New York Times had a good blog post on this, too. Great, so now we’re fighting with each other from across the pond instead of trying to work together to fix this.
It does anger me to see this finger pointing game carry on. It’s as if we’ve asked incapable people to lead and manage our world, and our environment.
While I don’t understand fully the politics behind the issue (we’ll probably never know all the facts), I do know that finger pointing is not a healthy PR tactic. It is a miserable - and very temporary way - to place the blame somewhere else while the crisis continues and evolves. The fact is that oil keeps spilling… and spending time and energy assigning blame to politicians, or whoever else, won’t stop its horrific effects.
If PR is about establishing and maintaining mutually beneficial relationships, containing issues and dealing with them with leadership - then I think the way we are approaching the BP issue is incorrect. We’re not simply failing the public here. We’ve failed our environment.
Far more concerning is the uncertainty of how to resolve the issue. When leadership is absent, finger pointing and petty talk begins. How sad is that, especially as our our eco-system is desperately still trying to hold on.
I’m also worried about the effects of this that our children will face in a time when references to BP or British Petroleum won’t matter. Do we get what we deserve at this point?
My daughter is too young to understand what the spill is about just yet, but she’s grasping the importance of social responsibility. I took her to the beach last week and we were having fun splashing around in the shallow water. She saw a plastic Publix bag floating nearby and said to me firmly, ”Mommy, that’s inconsiderate!” She’s so right.
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Tags: bp crisis, bp or british petroleum, crisis in the gulf of mexico, eco-systems, finger pointing and bp, florida beaches oil, florida wildlife, oil spill
Posted in European Destinations, Integrated Marketing Communications, Media Relations, PR, social media | 1 Comment »
Friday, June 11th, 2010
I received this topic as a request to write a blog post a few days ago. Anyone who has some connection or experience at a hotel can become an ambassador. Employees, for instance, are probably the top ambassadors of the hotel and its brand. Repeat guests, corporate clients, and community members are also excellent ambassadors.
What happens however when the ambassador is a celebrity chef, or award winning sommelier who works at the hotel? Obviously, there is much PR value to be had from a celebrity who is sought after to do TV shows, interviews, etc., to promote the hotel. And this is absolutely fine, as long as the hotel’s message is in line with the PR strategy.
The fact is that many chef celebrities need media training. Period. As PR professionals, we cannot expect a chef, or sommelier, or GM to know all the right answers on camera. They may be very reserved, or overly enthusiastic, to the extent of blurring the hotel’s message. It’s clearly the PR team’s responsibility to train and make them understand the message and help them deliver it. For instance, talking points are great but they must be repeated, especially on camera, where a quick cooking performance could take all day to shoot, but is edited down to a few minutes.
Striking a balance between respecting the celebrity’s value in the hotel, and appreciating their talent is important to do in this process. Through media training techniques PR pros help the celebrity look good as they plug in the hotel. Yes, there are exceptions of chef celebs who are great PR ambassadors because they just get it right away. There are others who require more attention.
Either way, arm yourself with patience and tact when prepping a celeb.
Of course, if you’re in PR and reading this, you already know that it’s one thing to say this and another to actually follow through with it!
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Tags: celebrity chefs, employee ambassadors in hotels, hospitality media training, hotel ambassadors, hotel pr, media training, pr and hotels, social media PR, sommelier in hotels, tv shows for hotels
Posted in European Destinations, Hospitality, Integrated Marketing Communications, Media Relations, PR, Top Accommodations, social media | 2 Comments »
Monday, June 7th, 2010
I was reading some of the public comments from today’s report in the New York Times about the oil spill, “Dispersal of Oil Means Cleanup to Take Years,” and I couldn’t believe how many people are upset with so many different parts of the issue. Many regret who they voted for in 2008, others are still upset with BP’s inconstintency, others outraged at how many years the clean up will take, how much it will cost, and so on. Like many others, I continue worrying about the future of our coastlines.
The latest information about the spill shouldn’t come as a surprise, of course so much oil has spilled - certainly its enough to keep us busy for years. However, the saddest part of the article, at least to me, was how Admiral Allen described that “we’re not dealing with a monolithic spill,” but how the hundreds of thousands of oil patches are now referred to as an enemy. Specifically, “an enemy that changes.”
Meanwhile, isn’t it interesting how the drill was initially going to be an answer to our alternative sources of energy? The answer now floats in the hunders of thousands patches of oil on the water, “oil that has broken into so many patches across the surface of the sea and spreading out in so many different directions.”
Let us put that into perspective.
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Tags: bp pr nightmare, crisis in the gulf, florida wildlife, new york times oil spill, oil and water, oil spill gulf, pr crisis management
Posted in Integrated Marketing Communications, Media Relations, PR, social media | No Comments »