Posts Tagged ‘pr crisis’

Coping with Earthbreak

Sunday, May 30th, 2010

My daughter likes eating fish at least once a week. I fondly remember how fascinated she was at 12-18 months every time that “green” BP commercial came on with the catchy song, “make the day a little better… say hey!” What a terrific campaign that was.

I have held up writing a post on the oil spill in the Gulf, mainly because I wanted to allow some time for my outrage to subside, but mostly, waiting for the final solution to an environmental problem that a number of incapable people in positions of perceived power have created.
Living in Florida, it is heartbreaking to read about the current and potential effects of this catastrophe. The PR person in me though is extremely disappointed in the manner this crisis has been handled… passed off on, mishandled, and without concrete answers. The situation is out of control, and getting control is the first step to containing a crisis. Over a month has passed since the drill in the Gulf and the information the public is getting is, at best, scattered, vague and murky.  Where is the messaging?  Where is the preparation for a crisis of such magnitude?  With an obvious lack in issues management from BP, I think that spending time finding one person to blame isn’t the point. There probably isn’t just one person solely responsible for the drill, but several who contributed. So, why aren’t we seeing those people in hip boots trying to salvage coastal wildlife and assuming social responsibility? Where is the human element in this entire situation? Oh, but no, it’s so much better to send useless robots to plug concrete stubs to plug the oil spill.

Finger pointing continues as our beaches and wildlife erode at the dawn of the 2010 hurricane season.  I read theories of how the spill can actually help the biodegrading process, but that doesn’t have me convinced when I see the pelican drenched in oil just because he is searching for food in his habitat.  I don’t see the BP CEO anywhere near there, either.

Clearly the PR process needs to be better managed, and research on this should have been better conducted.  Maybe BP will finally close down after all this.  Maybe BP will keep throwing us millions to advertise about our gloriously oil spilled beaches.  Maybe Anna will stop liking fish.  Maybe BP and the government will continue down playing the issue.

Or, maybe they are holding out for something groundbreaking and earth shattering to happen.  Say hey.

Swine Flu, Another PR Nightmare?

Tuesday, April 28th, 2009

We remember SARS back in 2003, then the bird flu two or three years ago, and now the swine flu outbreak has taken over the media incessantly.

We wonder sometimes how news like this make headlines for two or three months until the popularity - or panic - dissolves and the story’s importance plateaus… and then picks up again at slower rate, when it eventually dies.  That’s usually the cycle of news.

I’m not going to explore here whether the flu will turn into a pandemic, it already sounds more serious that previous outbreaks, but it is interesting to follow this story as it affects the public directly, and so immediately. 

The impact on travel is another tie in to this specific story.  We all know of people, colleagues, friends or acquaintances that took a trip to Mexico and are now back, and worried.  And how does the flu affect air travel, driving and crossing the border and simply interacting with others?  Is this headline advising us that the flu is so close to home, or should it be something to just be generally aware of?  Is this really the time to panic, or not yet?

Relating to the most recent NYTimes story on this, http://www.nytimes.com/2009/04/28/health/28docs.html?ref=health, gathering information and staying aware of our surroundings is all we can do at this time.  From a PR perspective this item is not going anywhere anytime soon.  Depending which way the facts are reported on the swine flu, the story will escalate a lot more. 

It will be interesting to follow it over the next few weeks and see how the public is influenced and how it will respond to the media’s reporting.