Posts Tagged ‘hotels and PR’

A PR opp: yoga in hotels

Wednesday, February 10th, 2010

If you had asked me as little as six months ago, I’d tell you that yoga is not for me, that I can find other ways to relax my mind and seek physical and emotional discipline.  Fast forward to today, and I can’t imagine not including yoga practice in my life, even if I’m traveling.

Enter Michelle Higgins’ fabulous New York Times article on hotels offering yoga as an amenity for guests.  First, it was wi-fi, then free DVD libraries, and fitness salons.  Now, yoga is a sought-after amenity in hotels.  Most of us who travel look up places near where we are staying so we can plan our yoga practice.  However, that’s not always very conducive, so hotels have picked up on that need and are offering classes on property as part of their spa services.  Of course, you can’t be particularly picky about the style of yoga offered (I can’t expect to find the hot yoga I practice in hotels), so a typical flow yoga class would fulfill the guests’ need.

There’s a big PR opportunity here for hotels to act on this emerging amenity trend.  Whether it’s the frequency of the yoga classes, or the type of yoga, or even if its offered complimentary for the business traveler (I’d take yoga over free breakfast!), there is a conversation going on that hotels can successfully moderate to their advantage.

Hotels: adjust and stay alive

Monday, June 29th, 2009

What a follow-up article about the Four Seasons yesterday in the New York Times!  A luxury hotel brand with international prestige and instant recognition is going through probably its toughest crisis ever: they can’t adjust themselves to the downturn.  They aren’t the only ones, either.

The economic crisis is far from over, and even when it bounces back hotels will have to evaluate the new guest pattern:  the time for greed is up.  Most guests will no longer pay $500 for a room for one night, regardless of Frette linens, pillow menus, and marble bathrooms.  I believe the majority of travelers won’t spend that kind of money any time soon, even when they are able to afford it.  A reactive hotel approach so far has been:  What can we do to get heads in beds and not lower our rack rate?  So, we all saw the posts calling for free breakfast, wi-fi, free movie tickets, use of the sauna, and so on. 

Travelers have learned their lesson, and I don’t think they will go back to their old greedy ways after the economy picks up.  In turn, hotels need to learn their lesson, too.

In fact, the question hotels should be answering now is:  who is traveling and what are they willing to spend to stay at my hotel?  Analyze why.  Use market research, study the trends.  Learn from the past and move forward without getting stuck in the old way of thinking, because it won’t work.  Make changes as needed to adjust in the new travel market.  Invest in PR to boost your brand messaging.  Use social media to collect feedback. 

Communicate with your potential audience, and you’ll find it again.