Posts Tagged ‘hotel marketing’

Joining the right collection of hotels

Friday, December 18th, 2009

Take your pick:  Small Luxury Hotels of the World, Preferred Hotels, Luxury Hotels of the World, Relais & Chateaux, Conde Nast Johansens and more.  There are several prestigious collections of properties that are designed to fit your hotel’s needs.

Is the expensive membership worth it from a PR perspective?  I vote yes only when you have done your research as to which hotel family will yield the most benefits.  It’s easy to fall into a box or category, but important to maintain the unique characteristics that make your hotel stand out.  Generally, most hotel collections require a set of standards to be met by your property.  Even if you meet them, sometimes down the road you might find that joining it wasn’t the right fit, and your membership did not yield the expected benefits.  In other cases, you might choose to spend the time to shop around until you find the right hotel collection.

From a PR standpoint, the branding acquired by joining a hotel collection membership can help with recruting additional press inquiries, tours, and other media initiatives. 

Remember, it is also up to you to get the benefits by joining a hotel family, so make sure you do your share of announcements and marketing about your membership to print/web/social media and guests, too.  It is important for you to do your share of the work  in order to get the word out to the right audience.

Hotels: PR should be on your executive planning committee

Sunday, October 4th, 2009

Too often, PR people find themselves in the delicate position of having to remind clients that they need to know what is happening on property.  Anything from a seasonal rate, new staff announcement, to renovation plans, and other major changes in the hotel are news, and make news.  Unfortunately, whether or not outsourced or in-house,  PR is many times not contacted first about such timely information, making the communication between departments, and the media challenging.  I mean, who wants a press release about a special monthly seasonal rate, when Reservations has been selling it to guests for half that month.  It’s not news anymore.  It’s important to keep PR informed first and foremost, and listen to their counsel since they act as the boundary spanner between your property and the public.

So, offer your PR person a chair in Exec Planning Committee meetings - you’ll be thankful you did!

Hotels: Recession Marketing and Power of PR

Friday, May 8th, 2009

My recent article on www.HotelExecutive.com explores the impact of marketing during a recession, and how fast-action public relations strategic plans help carry through hotels in a tough time.  While I keep reading news stories about hotels and their grim future, at least into 2010, I do think that there is a window of opportunity for properties to reinvent themselves and stay alive.

Of course, the question is… is it worth the trouble to spend more money to reinvent a hotel concept?   That’s a question for owners and investors.  But, it does make sense to invest in reshaping the overall perception of the hotel brand, regardless of size, type of property, location, or audience.  PR can assist greatly in re-branding and creating key messages that will tactically make a strong  impact through the downturn.  

My prediction is that once the hospitality industry reaches the tail end of this weak economic cycle, those who invested in PR as part of a strategic recession-driven marketing plan, will be ahead of most of their competition.

Make It Viral!

Friday, March 6th, 2009

Since messages are everywhere we look nowadays, it’s easy to read an article and forward it to ten people who we think will find it interesting.  Everyday, we share information, news stories, funny anectodes, events we would like to attend, video streams, and photos.  Each time we forward a message through email, or social networks, it is because we want to create a chain reaction from people we trust.  We want to start conversations on topics we find interesting.  Recently, we created a Facebook page for the four star Hotel Heritage in Bruges, www.hotel-heritage.com, where we are working on creating a fan base of people interested in traveling to that destination.  When the hotel won the 2009 TripAdvisor Award for Best Luxury Accommodation earlier this year, we sent an update to fans to let them know.  We opened the topic for discussion and paired it with traditional media relations.  Spreading a strong, well-tailored, yet simple message strategically to its audience, helped the hotel with outreach, awareness, exposure and branding.

Consistently examining and re-examining your message will help you determine if it is newsworthy enough to have a viral component.