ROI is the first thing clients measure in the world of PR and social media, and how that success is defined depends on the understanding the client and PR team have.
With PR evolving leaps and bounds with the continuous push from social media and digital networks, is it really about ROI or ROR?
Return on Relationships is a term that has always been around in traditional PR, but has only recently taken on such a strong measurement role with the emergence of the social media monsters, from FB, Twitter, LinkedIn and the endless number of bloggers online.
Measuring the influence your client has in the online space is vital, and the best way to do that these days is to 1) be selective in terms of networks and who you reach out to on behalf of your client 2) keep your message solid 3) measure quality and digital potency of your message rather than track impressions alone.
These days, it’s all about content and how others engage with it, whether that means sharing, retweeting, commenting, arguing or starting new conversations.