Archive for June, 2010

Keeping up appearances

Tuesday, June 22nd, 2010

I am so pleased to launch a fresh look for my business after four years! It’s so rewarding to see where all this PR work has evolved into and its future potential. I am so happy with this new website that will serve not only as an integrated marketing tool, but also as a place for me to return every so often and reflect on my starting point.

Thank you to a fabulous team of web designers, the clients who I’ve had the pleasure of working with for years, and to my colleagues for their support and advice as we press on exploring the truth in PR.  The blog look will be updated shortly!

Ongoing PR crisis fuels unecessary duel: BP or British Petroleum?

Tuesday, June 15th, 2010

I read an interesting post on PRWeek about the latest and greatest on the worst environmental PR crisis of our time.   The Huffington Post had a much more direct approach to the issue.  The New York Times had a good blog post on this, too.  Great, so now we’re fighting with each other from across the pond instead of trying to work together to fix this. 

It does anger me to see this finger pointing game carry on.  It’s as if we’ve asked incapable people to lead and manage our world, and our environment.  

While I don’t understand fully the politics behind the issue (we’ll probably never know all the facts), I do know that finger pointing is not a healthy PR tactic.  It is a miserable - and very temporary way - to place the blame somewhere else while the crisis continues and evolves.   The fact is that oil keeps spilling…  and spending time and energy assigning blame to politicians, or whoever else, won’t stop its horrific effects.  

If PR is about establishing and maintaining mutually beneficial relationships, containing issues and dealing with them with leadership - then I think the way we are approaching the BP issue is incorrect.  We’re not simply failing the public here.  We’ve failed our environment.  

Far more concerning is the uncertainty of how to resolve the issue.  When leadership is absent, finger pointing and petty talk begins.  How sad is that, especially as our our eco-system is desperately still trying to hold on.

I’m also worried about the effects of this that our children will face in a time when references to BP or British Petroleum won’t matter.   Do we get what we deserve at this point? 

My daughter is too young to understand what the spill is about just yet, but she’s grasping the importance of social responsibility.  I took her to the beach last week and we were having fun splashing around in the shallow water.  She saw a plastic Publix bag floating nearby and said to me firmly, ”Mommy, that’s inconsiderate!”  She’s so right.

Celeb chefs and sommeliers as hotel ambassadors

Friday, June 11th, 2010

I received this topic as a request to write a blog post a few days ago.  Anyone who has some connection or experience at a hotel can become an ambassador.  Employees, for instance, are probably the top ambassadors of the hotel and its brand.  Repeat guests, corporate clients, and community members are also excellent ambassadors.

What happens however when the ambassador is a celebrity chef, or award winning sommelier who works at the hotel?  Obviously, there is much PR value to be had from a celebrity who is sought after to do TV shows, interviews, etc., to promote the hotel.   And this is absolutely fine, as long as the hotel’s message is in line with the PR strategy. 

The fact is that many chef celebrities need media training.  Period.  As PR professionals, we cannot expect a chef, or sommelier, or GM to know all the right answers on camera.  They may be very reserved, or overly enthusiastic, to the extent of blurring the hotel’s message.  It’s clearly the PR team’s responsibility to train and make them understand the message and help them deliver it.  For instance, talking points are great but they must be repeated, especially on camera, where a quick cooking performance could take all day to shoot, but is edited down to a few minutes.

Striking a balance between respecting the celebrity’s value in the hotel, and appreciating their talent is important to do in this process.  Through media training techniques PR pros help the celebrity look good as they plug in the hotel.  Yes, there are exceptions of chef celebs who are great PR ambassadors because they just get it right away.  There are others who require more attention.

Either way, arm yourself with patience and tact when prepping a celeb.

Of course, if you’re in PR and reading this, you already know that it’s one thing to say this and another to actually follow through with it!

BP Spill, PR still in the gutter (or floating on water?)

Monday, June 7th, 2010

I was reading some of the public comments from today’s report in the New York Times about the oil spill, “Dispersal of Oil Means Cleanup to Take Years,” and I couldn’t believe how many people are upset with so many different parts of the issue.  Many regret who they voted for in 2008, others are still upset with BP’s inconstintency, others outraged at how many years the clean up will take, how much it will cost, and so on.  Like many others, I continue worrying about the future of our coastlines.

The latest information about the spill shouldn’t come as a surprise, of course so much oil has spilled - certainly its enough to keep us busy for years.  However, the saddest part of the article, at least to me, was how Admiral Allen described that “we’re not dealing with a monolithic spill,” but how the hundreds of thousands of oil patches are now referred to as an enemy.  Specifically, “an enemy that changes.”  

Meanwhile, isn’t it interesting how the drill was initially going to be an answer to our alternative sources of energy?   The answer now floats in the hunders of thousands patches of oil on the water, “oil that has broken into so many patches across the surface of the sea and spreading out in so many different directions.”  

Let us put that into perspective.