Archive for January, 2010

Hotels: when innovative PR becomes over-the-top

Monday, January 25th, 2010

As PR practitioners, our focus is to communicate strategic messages by developing sharp, quirky, innovative, and, above all, newsworthy story angles.

We all sometimes get carried away with becoming overly eager to stand out in a message-cluttered environment.  Is there danger to developing news items that are just too innovative… to the point of disgust?

I came across this article about strange jobsin hotels on Consumerist, and there  are apparently Holiday Inns in the UK that employ professional snugglers to pre-warm a guest’s bed!  Just take a look at all the negative comments to taking such a bold step of doing PR around such an invasive amenity!  While I don’t know, I am assuming Holiday Inn was looking for a quirky, personalized amenity to satisfy guests while obtaining PR in the process.

Who wants pre-warmed beds with a strangers’ smell or hair on their pillow?  

I have not verified this odd amenity with Holiday Inn, but this article has gone viral - I found it through a friend on Facebook. 

I guess this raises the question… when does innovative become just too much?  And do you really think that there is no such thing as bad publicity??

PR pros and PR gurus

Thursday, January 21st, 2010

Ah, yes, my quest to examine why PR people are generally considered hacks and flacks and trying to shift that perception continues into 2010!

Sometimes I am asked what makes a PR person good.  As in, really, really good?  The truth is, I’m still trying to figure that out myself.  I can, however, spot the difference between PR people who have a sales personality and don’t have a clue about messaging, and those who can write razon sharp pitches that end up fantastic placements.  PR is a process that requires true skill. 

The guru wears the smile and shakes hands and talks, talks, talks your head off about their client whether or not the reporter cares.  Gurus go to nearly every event there is just to make their presence known.  They have mastered the art of working a room like you don’t believe and as soon as they are done bombarding guests about their clients of the month, they are out!   Don’t get me wrong, there is value in that form of PR and working a room is certainly a skill.  Their personality comes out in the writing, overusing those poor exclamation points, and choosing words that offer an unnecessary sense of tremendous urgency in the pitch. 

Pros are more reserved and choose carefully which events to attend, and strategically think through the message.  If attending events, they are not concerned as much with the message, because they are already strong writers (a skill which many gurus lack).  They are preoccupied with how to communicate the message so it has impact.  This earns them source credibility because they truly value their relationships with the press.  In fact, there’s tremendous psychology involved within PR, and pros understand that.  Most importantly, pros’ powerful writing skills create newsworthy stories. 

So, where gurus master the art of presence, pros have mastered the art of anticipation. 

There’s a lot to argue here, but it boils down to developing the right skill set that will influence trends and subsequently news cycles:  Good PR people know when to pitch and how to answer media questions well.  Great PR people have already anticipated those questions, so reporters don’t even have to ask. 

Gurus fit in somewhere, too, I guess.  Actually, I don’t like the word guru at all.

Celebrating five years this month!

Friday, January 15th, 2010

I seized the opportunity and started working for myself around this time in 2005.  Five years later, I’m happy to be practicing in a field I believe in, and specialize in an industry that is dear to my heart.  I feel lucky to have supportive colleagues, clients, friends and family, who have stuck by me through the challenging cycles of business.  The experience I have gained the past years is invaluable; especially now with the changing media environment, and how it affects the PR process. 

Five years later, I find that staying true to yourself in business, and, in life, for that matter, is the most challenging and rewarding process of all.

Why Skype works well

Wednesday, January 13th, 2010

Hmmm… I somewhat disagree with Joel Stein’s article in TIME, and I generally enjoy reading his columns (TIME remains one of the few pubs I just refuse to read online). 

While I agree that we’re not always eager to look at each other when we talk on the phone, I have found that Skype has remarkable call quality and you easily have the option not to video call.  You can just IM if you want.  Or just talk as you are working.  With Skype, you have distinct communication options that allow for much discretion.  I use Skype to talk to clients and reporters, but mainly I love to use it when I talk to my friends and family in Europe.  For FREE!  Hello?  And I can see them if I want to.  

I don’t think you can beat that by washing dishes when you talk on a regular phone just to save some time.   It depends how you use Skype, and how you understand its dynamic.  The article also raises the big question: why are we so innovative with communication technology, if in the end all we do is avoid direct communication as much as possible?

The power of small online outlets

Wednesday, January 13th, 2010

With print in crisis, small online newspapers have become increasingly popular in the past couple of years and the trend keeps growing.  Since most small online outlets don’t charge for subscriptions (unlike some large ones… I did shell out $100 for my annual Wall Street Journal access), as a PR professional it makes sense to understand the dynamic of boutique media outlets, follow their content and find a way to work with the editors.

The beauty on online newspapers+radio is that you achieve global reach with very short lead times.  I just had the best experience; a good friend of mine and her husband have begun an online newspaper in Greece named ProtiEkdosi, which draws informational content from breaking news to lifestyle and travel.  It also has a radio program.  Within hours I was able to contact them and let them know of a special hotel package I am working on for Valentine’s Day!  Friend them on Facebook at ProtiEkdosi.gr

Online newspapers and radio just like Proti Ekdosi and Enimerosi radio are growing and from a PR perspective it is important to include them in pitches, and press lists.

Should you use the DM auto response on Twitter?

Friday, January 8th, 2010

I’ve been on Twitter for about a year now.  There are still things I’d love to change about it, but there are some things I like about it, and one of them is its immediacy. 

If there’s one thing about Twitter it is an impersonal social network.  It’s actually better to share tweets and follow people you don’t know, rather than your friends on Facebook.  There’s something about sharing news and tidbits with people who are interested in a conversation or topic.

So when someone follows you on Twitter, do you turn on the auto welcome response or not?  I get those “thanks for the follow, we look forward to your tweets” all the time.  I generally don’t mind those as much as other DM messages that self-promote garbage links and things I never asked for.  But, just because Twitter is impersonal, isn’t it up to us to approach our network and value it from the start?

While I haven’t begun sending personalized thank you DMs to each of my new followers, I think it’s worth it to find the time and do it.  If you can’t send a quick and personalized welcome that basically appreciates the follow, then don’t bother with auto responses.  I’ve actually read some people automatically unfollow those who send general DMs like that.

Hotels:  I would absolutely recommend sending a welcome message to your followers and make it personal.  If you want to go the extra step, as we are doing at the Hotel Heritage for a limited time, we’re offering a comp drink at the bar for new followers.  Whatever you do as a welcome response, personalize those 140 characters.

And perhaps someday Twitter might become less impersonal.

Welcome 2010!!!

Friday, January 1st, 2010

Hopefully, this year will bring prosperity to the hospitality, and other industries that have suffered in the past year.   With a new decade emerging, ideas evolving, and new opportunities developing, 2010 can mark the beginning of gaining new perspective from lessons learned the first decade of this millenium.

Social media, traditional press, marketing and PR working in harmony… that’s my wish for this year.

And I am also curious to see how my prediction of boutique hotel trends will pan out!