Archive for May, 2009

Marcomm tackling new look in logos

Saturday, May 30th, 2009

Amazing how many giants are refreshing the look of their logo to reflect the changes stemming from the economy.   The article in the New York Times showcases several examples of companies making a change in design that features a greener and happier look, including Wal-Mart, Kraft, Stop & Shop, Cheer and others.  The goal is to make the logo less intimidating to the public, therefore enticing consumers to spend more while everyone seems to have less.

A classic marketing communications tool, logo design, is certainly a popular one as companies reinvent themselves to adjust to a new pattern of consumer spending.  It’s admirable and amazing how some of these logos have had to soften up, especially Wal-Mart and Kraft, and it will be interesting to see how the public responds with its wallet.

How working in PR will change in less than five years

Monday, May 25th, 2009

Great, great article in this week’s TIME magazine about the Future of Work!  Deep insights about how jobs, green jobs, and the culture of work will shift to more freelance, more flexible, and less structured workloads that no longer include “processing words or numbers.”  This type of article is exactly what I have been waiting for to write about the future of working in public relations. 

It’s already changed.  PR is no longer about placing cool articles and taking the time to befriend editors who may or may not get laid off tomorrow.  Too much of a waste of time.  Instead, we’re Tweeting, trying to organize Facebook fans, blogging, monitoring comments, doing online research and we keep writing.  Maybe we’ll do some traditional media stuff to feel normal for a while.  And when we think we’re done with writing, then we write some more.

But, I am noticing that freelance PR professionals are increasing.  And most are women!  Smart women who, if left to work the way they want, can be very productive and successful without battling a passe 9-5 structured schedule and wasting their time commuting.  The flexibility, PR specialty and the lower cost of freelance labor will make a huge difference as larger companies continue to cut out their own real estate costs, benefits, trim their in-house staff and outsource the rest.   Both Generation X and Y have a very different work mindset that does not include company loyalty, and rather flexibility, quality and productivity are at the forefront of their success.

This shift has been fueled by the downturn, and in the next five years PR jobs will continue to evolve and each one of us will have to be ahead of our game not just to stand out, but  also to learn and produce good work.   Soon, if not already, companies won’t want to pay someone to commute and show up to hang out at their offices.

Wake up and smell the coffee– we’re nearing the end of cubicle life.  I keep repeating how important it to use this time to learn and hone new skills that will be evergreen in PR  and marketing communications in less time than we think.

PR and destination marketing

Wednesday, May 20th, 2009

Inspired by the recent “36 Hours Copenhagen” in the global edition of the New York Times, I was reminded how important it is for hospitality PR to broaden its efforts to include destination marketing.

While practicing PR for a hotel, resort, spa, or a small B&B, from traditional media relations to tweeting messages, there is not much you can do without casting a wider net to provide spotlight on the destination.  For instance, the Hotel Heritageis a 24-room four star hotel in Bruges.  As a PR person, I have to raise awareness about the destination itself through strategic tactics, and also partnering on efforts with the local tourism offices.  Doing PR just focused on the hotel isn’t enough or effective.   Otherwise, the media might not know where Bruges is, or that it is the best preserved medieval city in Europe (well… unless you saw the movie In Bruges, of course!)

The point is, so many times I see great hotel packages and renovations announced and other quirky angles, yet little effort in generating awareness about the destination the hotel is in!  A good travel PR person knows that the first responsibility is to generate sharp angles for a property that lend themselves to providing exposure to the destination as a whole.  While often complex, that communications strategy nearly never misses, and you will be adding PR value not only to your property, but travel value to the location it is in.

Aim to be an expert on your subject

Thursday, May 14th, 2009

True in virtually all professions, but especially for PR people who live and breathe credibility, it is important for us to be perceived and known as experts in our ever-changing field.

We all know that we’ve entered an era where we are who Google says we are.  Our contacts and networks support those search results in their own way, but, that’s only part of the equation.  It’s also how involved and aware we are with our self-branding. 

I don’t think as PR people there is a reason to focus on being #1 on Google or other search engined.  I do think it’s important to nourish what is out there to communicate the right message of who you are.  For example, if you are media relations expert in healthcare, then start writing bylined articles, offer your opinion on the related blogs, answer questions on social media sites, and begin building a profile that expresses who you are in a way that you’re comfortable with.

The downturn has finally given me the opportunity to take on additional writing.  I’m so glad to have been chosen to write on PR and hospitality for Hotel Executive for the past five years.  And now this blog is open to discuss specific PR issues and communications topics.

Most recently, I became the Boston Luxury Travel Examiner and I’m learning new skills by writing about suggestions and things to do for travelers to a city I love.  All these specialized initiatives I’m undertaking add to my public professional profile. 

The point is, whether you know it or not, your name will make it on Google somehow.  The question is not whether you want to appear on search engines or not.  It’s not on how many pages your name appears either.  The big question is: are you in control of what is referenced about you in the search results?  

Is Google Really Destroying Newspapers?

Tuesday, May 12th, 2009

I came across an article on mediabistro.com about Google and two news giants that intrigued me, considering I wrote on the subject of newspapers so recently.  And while this topic has been discussed a lot more lately, according to this article by Peter Kafka, Google seems to want to help save newspapers, and is reportedly in “talks” with both the Washington Post and the New York Times.   Much of it appears to be about a possible collaboration not only to create news, but to streamline how the news appears online for both journalists and readers. 

I do think that collaboration between newspapers and online search engines should not only be possible at this point in the constant evolution of the media, but perhaps a fruitful and necessary move to maintain good quality news content that is readily accessible to the public.

Here’s the article referencing more.

Hotels: Recession Marketing and Power of PR

Friday, May 8th, 2009

My recent article on www.HotelExecutive.com explores the impact of marketing during a recession, and how fast-action public relations strategic plans help carry through hotels in a tough time.  While I keep reading news stories about hotels and their grim future, at least into 2010, I do think that there is a window of opportunity for properties to reinvent themselves and stay alive.

Of course, the question is… is it worth the trouble to spend more money to reinvent a hotel concept?   That’s a question for owners and investors.  But, it does make sense to invest in reshaping the overall perception of the hotel brand, regardless of size, type of property, location, or audience.  PR can assist greatly in re-branding and creating key messages that will tactically make a strong  impact through the downturn.  

My prediction is that once the hospitality industry reaches the tail end of this weak economic cycle, those who invested in PR as part of a strategic recession-driven marketing plan, will be ahead of most of their competition.

Web Wins Over Print?

Monday, May 4th, 2009
Generally, I cannot imagine a better way to spend a lazy Sunday morning if it doesn’t include flipping through the New York Times (or its equivalent when I travel abroad) and sipping a cappuccino.  However, I only do that on Sundays, and read newspapers online during the week. 
As with most other outlets, trade publications, or even glossy magazines that I used to read in print, I now follow those nearly exclusively online.  Sadly, I did away with my favorite WSJ subscription, too.  I can now access pretty much everything on the web.
The slow death in print has been a hot conversation topic in my professional circles.  Some us agree that print has long lasting value and is more personal, and others are done with magazines printed on recycled paper.  News is found immediately online, making print editions outdated the minute they to press.  
And that is true. 
While sad, it’s important to maintain some connection with news, headlines or not, on a more personal level.  In fact, much content that is usually in print, doesn’t always make it online (sidebar stories, especially).  Of course, all online content will never appear fully in the print edition either.
From a PR perspective, the more we know, the better equipped we are for our clients.  However, maintaining a balance between print and online news is important when we pitch and keep up with our media relationships.  Both print and web have value to reach the right people.  Speaking for myself, I think print has become more of a comfortable pastime while following stories online is now part of a daily routine. 
But, scanning the news environment will always be a part of our jobs as PR people.  I fondly recall the days working at my first hotel when I would spend an hour a day reading newspapers and magazines, and coworkers would stop by thinking I was reading because I had nothing else to do!
Related article in PRSA: http://www.prsa.org/supportfiles/news/viewNews.cfm?pNewsID=842348002